Website privacy
and security policy

By using this website, you acknowledge and agree to the terms and conditions outlined within the policy below. You also acknowledge and agree to the terms and conditions outlined in the NeighborHealth Website Terms of Use document.

NeighborHealth is dedicated to the privacy protection of its patients, families, visitors, and donors; we will not share the contents of any communications with third-party entities. However, NeighborHealth cannot guarantee that the contents of your internet communications will not become accessible to third parties.

NeighborHealth will never ask for personal health or financial information by email. Please notify Patient Services at 617-568-4600 immediately if you receive an email claiming to be from NeighborHealth requesting personal health or financial information.

NeighborHealth takes the utmost care to employ vigorous online security measures. However, we highly recommend that you do not provide any sensitive or confidential information over the internet. If you choose to do so, be aware that it is at your own risk. Any unlawful or criminal content provided will be subject to law enforcement review.

Information Collection and Use

All information that NeighborHealth acquires through its website is obtained voluntarily and used as represented in this policy. NeighborHealth will use any information collected from our website visitors to develop and/or improve our programs and services; it will not be sold, licensed, or transmitted to third-party marketing companies. NeighborHealth will make reasonable efforts to ensure the security and confidentiality of personal information obtained through this website.

By submitting personal information through this website, you grant NeighborHealth the right to transmit, monitor, store and use your information in accordance with this privacy policy. NeighborHealth will only disclose personal information if required by a search warrant, subpoena, or court order. By submitting any other person’s personal information to NeighborHealth, you assert that you have the authority to do so.

NeighborHealth collects and logs the IP address of all visitors to EBNHC.org. An IP address is a unique number that identifies each computer connected to the internet. We collect IP address information to gather information about how our site is being used, including the pages visitors are viewing. Your IP address may be linked to other personal information.

Cookies

The NeighborHealth website uses “cookies,” data files that an internet server sends to your browser. Cookies are used to collect information such as the number of times a page on our website has been accessed, how often someone visits our site, and what they do while on our site.

Email Information and Communication

NeighborHealth collects email addresses that are submitted voluntarily to communicate newsletters, events, promotions, or surveys. You may opt out of these communications at any time. NeighborHealth keeps personal information on file but does not sell or share this information to third parties or unless required to do so by law.

Online Forms/MyChart

Forms on the NeighborHealth website include our newsletter signup form, our donation form, and access to Programa tu cita en MyChart. NeighborHealth makes reasonable efforts to protect and store data submitted through these forms. NeighborHealth is not responsible if unauthorized parties gain access to information shared through online forms. Information submitted through these forms is distributed to the appropriate departments.

It is your responsibility to ensure the security of your password to MyChart or any other login information.

Changes to this Policy

NeighborHealth may change or update this policy at any time without notice. Please review the policy occasionally to make sure you are aware of any new policies.

How to Contact Patient Services

If you have any questions about this notice or want more information, you may contact Patient Services at feedback@ebnhc.org.

If you think your privacy rights have been violated, you can file a complaint with the Privacy Officer by mail at NeighborHealth, 10 Gove Street, East Boston, MA 02128 or by calling the Privacy Office at 617-568-4068. These calls will be confidential and will not adversely affect your relationship with NeighborHealth. You can also file a complaint with the Secretary of the US Department of Health and Human Services Office for Civil Rights.

 

Last updated November 2018